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Privacy policy


Information in compliance with personal data protection regulations

In Europe and Spain there are data protection regulations designed to protect your personal information which are binding on us.
Therefore, it is very important to us that you fully understand what we are going to do with the personal data we ask you for.
In this way, we will be transparent and put you in control of your data, with plain language and clear choices that allow you to decide what we will do with your personal information.
Please do not hesitate to ask us if you have any questions after reading this information.
Thank you for your cooperation.

Who are we?

  • Our name: HOCASOL, S.A.
  • Our CIF / NIF: A38354189
  • Our main activity: Hospitality
  • Our address: AVDA. DE LOS PUEBLOS, Nº41, CP 38660, ADEJE (Santa Cruz de Tenerife)
  • Our contact telephone number: 922.71.49.60
  • Our contact e-mail address: administracion@villaadejebeach.es
  • Our website: www.villaadejebeachhotel.com
  • For your confidence and security, we inform you that we are an entity registered in the following Trade Register / Public Registry:
    We are at your disposal, do not hesitate to contact us.

What will we use your data for?

In general, your personal data will be used to interact with you and to provide you with our services, including electronic commerce, also known as e-commerce, which is the buying and selling of products or services through electronic means.
It may also be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?

Your personal information is necessary for us to be able to interact with you and to provide you with our services, including e-commerce services. In this regard, we will provide you with a number of check boxes to enable you to make a clear and simple choice about the use of your personal information.
All the information we request from you will be used to assist us in the proper performance of the product purchase and sale relationship between you and us. Information such as addresses or telephone numbers, which may seem unrelated to e-commerce activity, will only be used to ensure that you can enjoy the products purchased through this website.
The information you provide must be accurate so that the e-commerce services can be provided in a consistent and effective manner. It would also be in your best interest to update the information you provide at all times to avoid future errors or confusion that could undermine the proper provision of services.

Who will know the information we ask for?

In general, only duly authorised personnel of our organisation will have access to the information we request from you.
Similarly, those entities that need to have access to your personal information in order for us to be able to provide you with our services may have access to your personal information. For example, our bank will know your details if payment for our services is made by credit card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will be aware of your information. To give you an example, the Tax Law obliges us to provide the Tax Agency with certain information on economic transactions exceeding a certain amount.
In the event that, apart from the cases mentioned above, we need to disclose your personal information to other entities, we will ask for your prior permission through clear options that will allow you to decide in this regard.

How will we protect your data?

We will protect your data with effective security measures according to the risks involved in the use of your information, being aware at all times that the activity of electronic commerce can cause great harm to you as a consumer due to the economic losses that would be entailed by the use of your information by unauthorised persons.
To this end, we have adopted a Data Protection Policy and annual checks and audits are carried out to ensure that your personal data is secure at all times.

Will we send your data to other countries?

In the world there are countries that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection point of view.
In the event that, in order to provide you with the service, it is necessary to send your data to a country that is not as secure as Spain, we will always ask for your prior permission and we will implement effective security measures to reduce the risks of sending your personal information to another country.

How long will we keep your data?

We will retain your data for the duration of our relationship and for as long as we are required to do so by law. At the end of the applicable legal periods, we will dispose of it in a secure and environmentally friendly manner.

What are your data protection rights?

You can contact us at any time to find out what information we hold about you, rectify it if it is incorrect and delete it after the end of our relationship, where this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “portability” and may be useful in certain situations.
To request any of these rights, you must make a written request to us, along with a photocopy of your ID card, so that we can identify you.
We have specific forms available at our offices to request these rights and we offer you our assistance in filling them out.
To find out more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.aepd.es).

Can you withdraw your consent if you change your mind at a later date?

You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were once interested in receiving advertising for our products or services, but you no longer wish to receive advertising, you can let us know using the form available at our offices.

If you feel that your rights have been disregarded, where can you make a complaint?

In the event that you believe that your rights have been disregarded by our entity, you can make a complaint to the Spanish Data Protection Agency, by any of the following means:

  • Electronic headquarters: www.aepd.es
  • Postal address:
    Spanish Data Protection Agency
    C/ Jorge Juan, 6
  • By telephone:
    Tel. 901 100 099
    Tel. 91 266 35 17
    Making a complaint to the Spanish Data Protection Agency does not entail any cost and it is not necessary to have the assistance of a lawyer or solicitor.

Will we profile you?

It is our policy not to profile users of our services.
However, there may be situations where, for service delivery, marketing or other purposes, we need to profile information about you. An example might be the use of your purchase or service history to enable us to offer you products or services tailored to your tastes or needs.
In such cases, we will implement effective security measures to protect your information at all times from unauthorised persons seeking to use it for their own benefit.

Will we use your data for other purposes?

It is our policy not to use your information for purposes other than those we have explained to you. If, however, we need to use your data for other activities, we will always ask for your permission beforehand by providing you with clear options to enable you to decide.